Cancellation policy

Resolvet Auto-Ship Cancellation Policy

Resolvet Auto-Ship is designed to make it easier to keep your horse’s or dog’s favorite Resolvet products on hand. By enrolling in Auto-Ship, you authorize Resolvet by Hagyard to automatically charge your selected payment method and ship your selected products at the frequency displayed when you enroll.

Cancelling Auto-Ship

You may cancel your Auto-Ship subscription at any time.

To prevent your next scheduled order from being processed, please submit your cancellation at least three business days before your next scheduled order date.

You can cancel your subscription by:

  • Signing in to your Resolvet customer account and selecting Manage Subscriptions;

  • Using the subscription-management link included in your Auto-Ship emails; or

  • Contacting the Resolvet by Hagyard customer support team through our website or by calling 859-281-9511 during normal business hours.

There is no cancellation fee.

Orders Already Processed

Cancelling your Auto-Ship subscription stops future recurring orders. It does not automatically cancel an order that has already been charged, processed, prepared for shipment, or shipped.

When possible, Resolvet will make a good-faith effort to stop an order that has not yet entered the fulfillment process. However, cancellation of an already processed order cannot be guaranteed.

Orders that have already been shipped are subject to the Resolvet Returns and Refunds Policy. Original shipping charges and return shipping charges may be nonrefundable, as described in that policy.

Skipping or Changing an Order

Instead of cancelling, you may be able to:

  • Skip an upcoming shipment;

  • Pause your subscription;

  • Change your shipment frequency;

  • Change the quantity or products in your subscription;

  • Update your shipping address; or

  • Update your payment method.

Any changes should be submitted at least three business days before your next scheduled order date. Changes made after that deadline may not take effect until the following shipment.

Confirmation of Cancellation

After your cancellation is completed, you will receive an email confirmation. Your cancellation is not considered complete until it appears in your customer account or you receive confirmation from Resolvet.

If you do not receive confirmation, please contact our customer support team before your next scheduled order date.

Pricing and Promotions

Auto-Ship pricing, discounts, shipping charges, taxes, and promotional benefits may change where permitted by law. The price and applicable charges for each recurring order will be shown in accordance with the terms presented when you enroll and any notices provided afterward.

Promotional discounts associated with an active Auto-Ship subscription end when the subscription is cancelled.

Resolvet-Initiated Cancellation

Resolvet reserves the right to pause or cancel an Auto-Ship subscription because of product discontinuation, product availability, payment failure, suspected fraud, misuse of a promotion, shipping restrictions, or other operational or legal reasons.

When reasonably possible, we will notify you using the email address associated with your account.

Contact Us

Questions about your Auto-Ship subscription may be submitted through the contact form on https://resolvet.com/ or by calling: 

Resolvet by Hagyard
Phone: 859-281-9511
Customer-support hours:
Monday–Friday, 8:00 a.m.–6:00 p.m. Eastern Time
Saturday, 8:00 a.m.–4:00 p.m. Eastern Time